Transforming rail

 

High I took a  quick look at the recent survey site about the new rail timetables that are being introduced, after seeing how my 8 friends reacted to the website.

https://www.transformingrail.com/

A friend recently sent me a the link above link over Whatsapp. With a lot of the group commuting into london it became quite a hot topic. When my friend first sent it across it was with dismay at the reduction ot our service. So I had a look along with my mates.

All plugging in our details stevenage to kings Cross. The form returned our existing trains with the new proposed timetable and then gave the option to complete a survey, so we could say what we thought about the proposed changes.

The form showed our current schedule with around 10 trains in the morning period from 7 to 8 o’clock in the morning. With the new train schedule showing just two trains. How could this be right, with all the trains currently being packed. So plugged in the details again to see if anything had gone wrong. The exactly the same outcome appeared.

As a conversation was going on whatsapp about these changes and my friends finding the same, our anger quickly grew. Leaving us all to fill out the form leaving quite harsh feedback.

It was a couple of weeks later when speaking to a friend that I actually found out our service was changing and we would no longer be stopping at Kings cross, and would be calling into St Pancras which is just next door. This new format actual allowing commuters to travel further into london, as far as Blackfriars.

I returned to the form and filled it out again putting BlackFriars instead of Kings Cross. Showing the new timetable with several trains I could now catch.

 

Looking at the page

When Looking at the page again and reading all the way through there was text explaining the changes to the service, but these messages are being missed, probably leading to the survey being incorrectly filled out. Also users can read this and think that the text does not apply to them.

The proposed changes at a glance

New expanded Thameslink network will include more frequent direct services via St Pancras, Farringdon (with interchange to Crossrail), City Thameslink, Blackfriars and London Bridge to Gatwick, Brighton, Horsham and Maidstone East. Additional Great northern Mainline peak services will also be provided to and from London Kings Cross. Trains between Moorgate and Stevenage will be replaced by buses between Hertford North / Watton-at-Stone and Stevenage until at least 2021 in both directions until new infrastructure is completed at Stevenage.

 

The problem

I have quickly noted down some of the problems that I think the page has to deal with and how users are coming to the site.

  • Rail travel is highly sensitive with a big part of a user’s salary going on travel, leading to users expecting the worst and being ready to quickly complain.
  • Media highlighting bad news within the rail sector such as rail price increase and strikes that affect commuters.
  • The link being passed through Whatsapp where people can feed off each others complaints.

Issues with the page:

  • Users have no idea that the service is changing to St Pancras so would not even think about entering this destination into the form.
  • Text explaining the changes are too long making it quite easy to not understand what the information means to you.
  • The text on mobile is served too far down the page. As users see the form first and realise their trains have been cancelled users will scan for the survey button to voice their feelings and don’t look to read the rest of the page.

 

Fix

  • Make specific headers to the new time table that highlights changes quickly, giving a link to new timetable that actually includes St Pancras.
  • Understand that when users enter Kings Cross into the form that commuters are interested into getting to London, and know that ST Pancras is located in the same location. So serve up St Pancras to these users when showing the timetable.
  • Rewrite the text so that it it has less jargon and can be easily scanned.
  • Highlight the extra stations that will become available to commuters.

 

Proposed changes

Thameslink is expanding with frequent direct services to:

  • St Pancras, Farringdon (with interchange to Crossrail), City Thameslink, Blackfriars and London Bridge to Gatwick, Brighton, Horsham and Maidstone East.
  • Additional Great northern Mainline peak services to and from London Kings Cross.
  • Trains between Moorgate and Stevenage will be replaced by buses between Hertford North / Watton-at-Stone and Stevenage in both directions until new infrastructure is completed at Stevenage. This will last until at least 2021.

 

 

Conclusion

I have tried to give more information to users but in smaller elements to display the extra benefits of the new service to the user. Hoping that giving the full information to the user will allow more accurate results once the survey has been completed.

Trading Skills – MUXL Academy project

 

The brief

Discuss real problems that can be solved with tech in 8 weeks, with users you can contact for research purposes.

Here we discussed a variety of ideas first looking at dating apps, which then quickly turned into a way of connecting people. The main idea was a trading skills app where baking a cake can be exchanged for child minding within the local community to helping with DIY around the house.

To first validate our idea we quickly gave a quick profile of what we thought our users could be. This was first time buyers and mums.  

Research

User interview

From the user interviews we quickly found that the amount of trust needed with mums to baby sit or to do the school run was far too much to focus on so we decided to focus on first time buyers and DIY tasks.

This came with its on problems though as to create trust in the neighbourhood and try to make sure that neighbourly relationships were not broken with our product.

Principles checklist from user interviews:

  • Build respect between community. (Any problems can create awkward situation with neighbours).
  • Allow users to focus on immediate friends first that already have a rapport.
  • Try to move away from publicising roles that occur weekly.
  • Find a way that makes people want to join in and help, rather than just receiving work.

 

Competitors


Personas
From the research gathered we created our personas

First time buyer

Young couple Age: Late 20’3 early 30’s

Occupation: Buyer, Works full time, 8.30 – 6.00Just moved into first home.

Still enjoys nights out with friends. Finds there’s not much time time in the week.

Tech savvy, has all latest technology, but not keen on DIY although does help friends if needed

 Mum

Age: 36

3 Kids: 3, 5, 7

Occupation: Product Owner,Works Part time

Works: Monday, Tuesday, Wednesday, Thursday. 9-4

Can work from home, Finds despite not working Fridays a full weeks work is still required to fulfil job role. Will often not leave on time to help team with project queries.

Ideation

First we explored the initial idea of creating journey maps, mind maps, random links, and creative stimulus where we considered other environments related to our users.

 

NABC (Needs Approach Benefits Competition)

Who/ What, How much, When, How, Where?

Taking the ideas we have generated we started to narrow down the ideas and chose our strongest ideas and created the following sketches to further explore our ideas.

 

Idea selection

Here we took our ideas and scored them to finally decide where to focus.

Validating our idea with a quick experiment

Just to see the uptake with friends I carried out a quick experiment. To test the uptake of the our concept I posted a question on Whatsapp to friends asking for help me with a DIY task.

Question posted:

Q: Does anyone want to do some manual labour for little to no pay.

Group size: 16

Responded Yes: 6

Refusals: 1

37.5% uptake in idea

Comments received:

  • Someone asked if people would be up for child minding instead
  • One person asked what points system would they be rewarded with
  • Another asking if there would be beer

Day of work:

  • 5 people turned up with 2 of them turning up half way through the job

Our idea:

Creating a community for personalised needs. Allowing users to reach out to the local community for help with their tasks in exchange for their time.

Here our users can request help for a job and will pay in time. To gain more time the users will have to help other people in the community.


Storyboard

Information Architecture

Journey maps

Here we used our personas and research that we had gathered to run through each task our users would go through when doing a DIY task.

 

User Flows

Using the journey maps I started to look at the general process the user would go through when using the Trading skills application.

 

Site map

 

Wireframes

 

Paper prototypes

Here we wanted to quickly test how to best present user profiles to other users within the app.

We learnt here that it’s best to trim down the information and to focus on reviews and star ratings.

Prototypes

Using Proto.io We started to move the sketches to wireframes and into a direct Prototype that could be tested. First looking at the initial Prototype by using it myself and putting together a User journey to show how the users would flow through the app, making notes and alterations from the thoughts of the rest of the class.

 

User tests

Deciding the research goals

Looking at the current prototype I came up with a list of areas that I wanted to explorer.

  • Do we need a navigation.
  • Does the user understand the process of receiving time for carrying out tasks.
  • Can users easily add tasks and enter information.
  • Can users easily find where to look through tasks and apply for them.
  • Do users understand what is happening on the homepage. (As this is the main control panel that keeps user informed of upcoming jobs, and whether they need to carry out anything.

 

Setting the scene for the User testing

  • You have been doing some DIY and need to get some help to get the job finished. Sign up to Trading Skills using a facebook and get to the homepage homepage.
  • You are about to starting stripping the wallpaper but would like some help this weekend. Please use the app to add a task and then return to the homepage.
  • How would you go about getting some more time that you could use to create more of your own tasks.

 

User interviews

[Photo of the notes taken]

 

Completed Prototype and User flow

Below showing the latest iteration of the Trading Skills app. Using the notes taken from user testing:

  • Putting task that users needs to carry out in a more prominent position on the homepage.
  • More messaging to allow users to know when they have carried out a task.
  • Maps so users know where the task is taking place at a quick glance.
  • Slight copy amends.
  • Allowing users to filter when searching job.

 

 

 

Further development

 

There are further amends or enhancements that need to be explored.

 

These include:

  • Investigating equipment and users lending equipment to each other.
  • Further investigation into linking Friends to help jobs, Wether this is linking the right people to you. Or grouping friends and you can select a group of friends to help with a task, so there is less awkwardness in everyone getting to know each other.
  • Trading knowledge section, maybe people don’t need help with tasks and a quick chat would help.
  • Further investigation on keeping people safe when using this app. Using a photo recognition software that sometimes are used in dating apps to confirm the right person, and to make sure all addresses are correct.
  • If there is no one to help, look to see if you can include local trader advertisement.

 

Sainsbury’s components

A project looking at what new components and functionality we can add within the Magnolia CMS.

Competitor analysis

Looking into how our competitors serve up content containers to their customers.

 

Persona

Taking the personas and turning their needs into question to be answered

and then using these to create “How might we” questions

  • How might we allow our customers to find out more on our products, with interrupting their shopping mission.
  • How might we introduce new products to customers that relate to their previous shops.
  • How might we let customers know of upcoming offers.


Ideation

Wireframes

Starting to sketch out ideas

 

Nexus

Hired by a small agency (The Workers) to help wireframe a new website for a production studio (Nexus Studios) who produce and direct films for clients such as Audi, UEFA, and Google.

Within the brief the clients wanted a more streamlined approach the pages that were currently on the site with focus on the studio and the directors showing that they possess the skills in house.

The agency we worked with also wanted to create an editorial feel to the site where users would be able to explore the work they produce.

Personas

User- Marketing Manager

  • Responsibilities
    • Planning implementation of marketing material
    • Establishing strategies to meet goals
    • Project management
    • Staying current with industry
  • Challenges
    • Understaffed
    • Unrealistic deadlines
  • Wanting to see broad range of work, and clients to gain confidence in the company. May need to forward work onto people within team to gain support to start talking with particular agencies.
  • Doesn’t want to waste time getting lost or have to work out how to use aspects within the website.
  • Wants to see good quality work that excites them that gives them ideas for their own company marketing plans.
  • Saturation of talent within the industry – How do they find the right fit?

 

User- Directors

  • Established directors
    • Looking for the next role that brings good clients for CV, along with excitement of being able to push boundaries in their work.
    • Wants to see a company where they feel they can have likeminded people to work with and be excited by

 

  • Graduate producers directors
    • Straight out of uni, or moving into second role.
    • Wants to see if it’s possible to learn off peers,
    • Looking to the future – seeing if there is progression with the company

 

Deconstruct existing website

First we took apart the existing website, looking at areas that should be improves

What we found:

  • News section within homepage didn’t have headers allowing the user to know the context of the content block. Eg whether it was news, social or work.
  • Not enough space between content, not allowing the work they produce to breathe.
  • When viewing the directors and work pages it was quite easy to get lost within the different sections as the work took you to different areas of the site
  • Inconsistencies across site with video player and format
  • Could be doing more with social being pulled into site to help keep content fresh within site.
  • Nowhere to allow users to share content

Sketches


 

Initial wireframes

Below showing initial concepts and building into wireframes

Client feedback

Here we sat down with The Workers to discuss our initial ideas. From this we were given a number of points to focus on when reiterating our original concept.

Initial thoughts from meeting:

  • We were given more freedom to adapt the site map where we felt the site content could be reduced to ease user journey.
  • Top open up the initial filters to allow user to explore the site more.
  • See if there is a better way to serve the contact information to the user other than the footer.

 

Final wireframes

From the initial wireframes we made a few modifications to the site

  • Combing Work and director page that then both lead the users to the project page.
  • The Individual client page moves becomes a filter within work and Talent. The Videos then reshuffle with text above giving a short description to the director. Helping to not navigate the user away from this initial browsing/filter page.
  • Moving the skills out of studio page and into the Work and Talent as filters. This allows the user to browse the work depending on filter, as well as giving a short description of the skill at the top of page to help give more insight into the Nexus Studio.
  • The use of larger text in short sentences as a page break and help give more insight into the nexus studio as well as introducing new the users to a new section within the page.

 

 

 

 

 

Presentation

 

 

 

 

 

 

 

 

Atomic design

When first joining Sainsbury’s, I found that the team were using templates for their page builds.

After talking with a number of the producer team I found that they want more control within their pages. As the team did not have HTML skills it caused a lot of pages to break as they tried to change their pages.

Here I instigated the move for our designs to be component based. Allowing our producer team to changed the content of the page and quickly and easily create their own templates without the need to brief a new template and duplicate content.


First building the atoms that allowed the producer to choose the text format they wanted to use within their content.

Then producing multiple templates the producer can use within their pages and drop content into.