My portfolio
AI/ Journey mapping/ B2B Platforms/ Consumer/ Information architecture/ Process & Documentation/ Client Pitches
BT Wholesale, Message Now Chatbot
AI-powered chatbot for BT Wholesale, designed to deflect common queries and support users contextually. Reducing pressure on service teams and streamlining self-serve journeys.
BT Wholesale’s Offering, and Designing Around It
Simplifying BT Wholesale’s offering to power a smarter, scalable website experience.