Thanks for taking the time to look at my portfolio.

Lead UX Designer with 8+ years in telecoms, logistics, cinema & edtech. Combining strategy, product, and front-end know-how.

Recent Work

Here’s some of my most recent work ranging from Information architecture on how to best allow users of Royal Mail navigate the site, and understand the relationship of the content currently there. To exploring how we at EPAM can use AI to help reduce bias when creating a team for a project.

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Royal Mail Navigation
Royal Mail, EPAM
Royal Mail Navigation
Royal Mail, EPAM

Redesigned Royal Mail’s navigation for a clearer, scalable structure. Helping users navigate confidently across the site.

Royal Mail, EPAM
Credit Suisse to UBS Trade Migration (Concept Pitch)
EPAM, UBS, AI
Credit Suisse to UBS Trade Migration (Concept Pitch)
EPAM, UBS, AI

A future-facing AI concept for UBS, tracking share migration through an intuitive portal designed to provoke conversation and position EPAM as a strategic partner.

EPAM, UBS, AI
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Royal Mail Help & Support Re-platform
Royal Mail, EPAM
Royal Mail Help & Support Re-platform
Royal Mail, EPAM

Shaping a new Help & Support experience on Salesforce. Balancing user needs with tight technical constraints to deliver clearer journeys and a centralised content hub.

Royal Mail, EPAM
AiWare - Reducing bias in resourcing
EPAM, AI
AiWare - Reducing bias in resourcing
EPAM, AI

AI tool to reduce bias, highlighting people for their whole selves, unlocking more opportunity and flexibility.

EPAM, AI

Take a look at something specific:

AI/ Journey mapping/ B2B Platforms/ Consumer/ Information architecture/ Process & Documentation/ Client Pitches.

Clients I’ve been lucky to work with:

The FA/ Royal Mail/ BT Wholesale/ Knight Frank/ VUE/ Samsung/ Counter Terrorism Police/ LV=.

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Royal Mail Help Assistant Pitch
Royal Mail Help Assistant Pitch

Exploring how AI and chat could streamline Help & Support on Royal Mail’s site. Offering timely, in-journey assistance.

BT Wholesale, Message Now Chatbot
BT Wholesale, Message Now Chatbot

AI-powered chatbot for BT Wholesale, designed to deflect common queries and support users contextually. Reducing pressure on service teams and streamlining self-serve journeys.

A couple of projects where I got to work with CUI and AI. Designing and building conversation flows and looking how AI can help customers journey when using Royal Mails features.

Companies I’ve worked for:

The FA/ EPAM/ TH_NK/ Cheil/ Sainsbury’s/ TESCO/ AKQA

  • EPAM understood our brief right from the start. Your team's relentless focus on a customer-centric approach, combined with your unmatched guidance and expertise, has been invaluable.

    Parcel Force

  • The quality of the work we've see so far has been absolutely fantastic: very thorough and well thought-out, providing valuable new insight regularly.

    Royal Mail

  • I value EPAM's commitment to innovation and continuous learning the most. They prioritise staying ahead of the curve in technology trends and encouraging me and my team to think outside the box and go above and beyond for our customers.

    Royal Mail