My portfolio
Penalty Points tracker
A page clubs ignored, answering the wrong question. Reworked around the real fine threshold, tested with club secretaries and taken to MVP.
Five years of research. One month to synthesise it.
Using AI to unlock a decade's worth of hidden knowledge and build a living service design foundation for the FA Learning platform.
Enrolment flow
Reducing enrolment delays by automating manual processes and designing a GDS-aligned service flow
Accessibility Benchmarking & Maturity Framework
Auditing, benchmarking, and embedding accessibility maturity across The FA.