BT Wholesale, Message Now Chatbot
AI-powered chatbot for BT Wholesale, designed to deflect common queries and support users contextually. Reducing pressure on service teams and streamlining self-serve journeys.
Turning Routine Queries into Self-Serve Success
Exploring how conversational AI could ease call centre pressure and give LV= staff more time to focus on what matters.
Counter Terrorism Police (CTP) Website audit
Exploring how conversational AI could ease call centre pressure and give LV= staff more time to focus on what matters.
Knight Franks Occupier platform
Designing Knight Frank’s first flexible office platform from vision, to sprints, to launch.