My portfolio
Five years of research. One month to synthesise it.
Using AI to unlock a decade's worth of hidden knowledge and build a living service design foundation for the FA Learning platform.
Enrolment flow
Reducing enrolment delays by automating manual processes and designing a aligned service flow
Shaping a consistent, future-ready hub for BT Wholesale.
Redesigned the BT Wholesale Hub with a scalable information architecture and modular dashboard, creating consistency while enabling future growth
Counter Terrorism Police (CTP) Website audit
Helping Counter Terrorism Police clarify their digital presence and serve the public, businesses, and media more effectively.
Samsung Instore NFC Application
Using NFC to merge online and in-store journeys, helping Samsung shoppers make confident purchase decisions.