BT Wholesale, Message Now Chatbot
AI-powered chatbot for BT Wholesale, designed to deflect common queries and support users contextually. Reducing pressure on service teams and streamlining self-serve journeys.
Shaping a consistent, future-ready hub for BT Wholesale.
Redesigned the BT Wholesale Hub with a scalable information architecture and modular dashboard, creating consistency while enabling future growth
BT Wholesale’s Offering, and Designing Around It
Simplifying BT Wholesale’s offering to power a smarter, scalable website experience.
Turning Routine Queries into Self-Serve Success
Exploring how conversational AI could ease call centre pressure and give LV= staff more time to focus on what matters.
Counter Terrorism Police (CTP) Website audit
Exploring how conversational AI could ease call centre pressure and give LV= staff more time to focus on what matters.
Knight Franks Occupier platform
Designing Knight Frank’s first flexible office platform from vision, to sprints, to launch.
VUE – Dynamic Pricing
Exploring new pricing strategies to move customers from on-the-day purchases to online advance bookings.
Samsung Instore NFC Application
Using NFC to merge online and in-store journeys, helping Samsung shoppers make confident purchase decisions.